Booking requests ideally should be made at least two weeks before your visit. Your booking will only be confirmed when we notify you with confirmation.
If you want to increase your numbers on the day, this can be done subject to availability. You are only able to decrease numbers up to one week before your visit. We may be unable to refund a decrease in numbers.
You are able to cancel your booking up to 1 week before your visit with no charge. Failure to cancel on or before this time will incur a charge of 50% of your total booking charge.
To qualify for group rates, your tour must have at least 15 paying persons.
The capacity for a tour is 30. If your booking does not fill the capacity we reserve the right to fill the tour up to capacity.
Please provide as much information as possible at the time of booking to allow us to be best prepared for your tour.
Our preferred method of payment is by cheque, credit card or cash on the day, however we can also invoice you for your visit (on request), but not below the threshold of £100.00. An invoice may be issued before your visit.
Tours may be cancelled at short notice due to adverse weather or unforeseen circumstances. If this is the case we will offer an alternative date for your booking or a full refund if already paid.
If in the event you need to cancel your booking please allow at least one week's notice. Failure to cancel on or before this time will incur a charge of 50% of your total booking charge. Failure to show will also incur this charge.
Parking and accessibility
Coach and car parking is provided at The Kelpies Car Park within The Helix.
Car parking can be limited on busy days, so please allow enough time for parking before your tour and wherever possible reduce the amount of vehicles you are bringing to the site.
Please be aware that the tour requires walking and covers approximately 0.4km in total with frequent stops.
There are 3 wheelchairs available for use which we will provide free of charge for the tour and will be used at your own risk. Please by aware that the wheelchairs provided require help to push along. If you would like to reserve a wheelchair for your tour, please inform us at the time of booking.
Please dress according to the weather conditions for outdoor activity.